From Kilifi Boatyard in Kenya:

Dear Andy,

I regret that all too often we forget to commend people for their extremely good service. We have received our urgent rope shipment from you in very good time and all is well.

Thank you very much. Really appreciated.

Kind regards

Peter Bateman

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From Catherine Aggleton who had a bit of a problem with her shoes:

Dear Mr Laurence 

Thank you very much for organising the replacement of the Orca Bay shoes, it is very much appreciated.  Having had an email from Rob Storrar with the very kind offer of keeping the shoes along with a refund; I declined the offer and returned the shoes to Orca Bay as discussed.  I had a telephone call from Orca Bay to confirm receipt and despatch of the replacement shoes of which I received the following day.  I am extremely impressed by the standard of service, the efficiency and helpfulness I received from Marine Chandlery and Orca Bay.  Thank you for restoring my faith in customer service, it’s very reassuring to know that excellent service still exists. 

Many thanks again and long may such excellent service continue.   

Kind regards

Catherine Aggleton   

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From Suze Watling in Surrey who needed some boots she could not find elsewhere.

Andy, just to say a big thank you - my Musto boots arrived yesterday at the exact time the couriers had said &  they fit perfectly. 

thanks for such impressive service

suze watling

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From Mark Dixon who needed to get a job done at the weekend

Andy

That is brilliant - thank you!

The stuff has arrived already - can do the full winterisation tomorrow.

Have a great Christmas

Kind regards

Mark

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From Dougie MacDonald who needed something he ordered on Friday for

a Saturday delivery.

Hi
Sorry for the delay in getting back to you.
Thanks very much for your excellent service, I was worried it wouldn't arrive before we were launching, the fact that it did and that you also refunded me (the excess delivery charge), is a very rare quality of service.
You have to be congratulated on the way your business is run.
Many thanks

Dougie MacDonald

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From Mike Stemmer who ordered an O'Neill vest.

Hello, Order # 8040 was received ok this morning.

Very good service.

Many thanks,

Mike Stemmer

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From David Wood who ordered a Rutland 503.

Hello Andy,
Thanks a million for your good services.
I ordered a wind turbine on Wednesday (was actually on the Thursday) - and you delivered it on Friday.
The packaging was very thorough - it took a lot of initiative and time to open it.
Kind regards
David Wood.

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From Angus Nairn of Rib Rescue in Weymouth who ordered a replacement battery for an ICOM handheld VHF.

Received today, many thanks for a brilliantly quick service, much appreciated. 

Cheers, Jock

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From David Wolf in West Sussex who ordered a pair or Orca Bay shoes.

Dear Sirs,

My shoes arrived today.

Great quality, great price and wonderful service!!

Thankyou,

David Wolf

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From Sharron England in Preston, Lancs, who ordered a Rutland Regulator overnight.

Thank you for the speedy and excellent service

Sharron

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From David Heritage Racing Yachts in Cowes, who needed a Tacktick wind transmitter in a hurry.

Hi, Thank you! 

You have really saved our skin over here and we really appreciate it.

Brilliant service! 

Fia

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From Maarten Mees in Holland: (There's a bit of a Dutch invasion of our waters going on this year - we have already had someone sail over here to Newcastle to collect their order from our shop!)

Dear Andy,

Today I have received the order in perfect condition. 

Thanks for the service, it will guarantee a safe crossing to the UK this summer. 

Best regards, Maarten Dorhout Mees

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From Brian Daugaard in Denmark

Great Service !!!! I ordered a Rocna anchor 2 days ago, and today it came here to me in Denmark.....I never seen better service....Thanks. Best regards Brian.

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From www.theshipsmonkey.org

This is not an 'advert' for Storrar Marine but I do want to put on record my deep appreciation of the help that we have had from Rob, Andy and everyone else in preparing Reveller for our trip. We first visited Storrars in our early days of sailing as raw novices knowing very little and over the few short years that we have been sailing Rob and Andy have been an ever reliable source of help and good advice. This was often unconnected to a sale and sometimes even to their detriment when they said "You don't need it" of something we felt we should add to our equipment.

On our journey so far we have called in at several chandlers and they have made us realise how good Storrars are in the service they provide not only in the range of items that they stock but also in the knowledgeable advice available.

Use it or lose it. Give them a visit - you won't regret it.

Ok - maybe it did turn into an advert - but I also feel that it's good advice. 'Nuff said.

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From Kay Paterson in Hong Kong who bought some Lewmar 10" Powergrip winch handles:

The winch handles are gorgeous! We made three guns and second overall in the spring series at Hebe Haven HK and I manged a few extra inches on the halyards with them, made all the difference.

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From Rod Bain in Edinburgh who needed some deck shoes and a pair of boots urgently.

Hi Andy, 

Just to say thanks for very quick service; the package arrived promptly on Friday morning. Perfect. 

Cheerio

Rod

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From the Watkins in Cornwall who ordered a Jabsco Toilet:

Good afternoon

Our order arrived early this morning and Tony wanted to let you know how impressed he was with your quick service and good packaging.

A pat on the back for all involved, thanks.

Regards

Pauline Watkins

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From Geoff Hilditch in the Wirral, a Rocna customer.

Good afternoon Andy, 

The anchor just arrived by Interlink – very impressed with the service from you and them!

Many thanks, Kind regards

Geoff

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From Andy Smith in Stoke on Trent

Dear Andy,

Just recieved the Henri Lloyd Newport Shorts, thank you.

Many thanks for the Marine Chandlery cap. I collect caps so it's a welcome addition to my collection...

 Best Regards

Andy Smith

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From Giles Passmore on the subject of Harken Balls

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From Neil Rider in Manchester who ordered some antifouling:

Sir,

I have just received goods from you less than 24hour from placing the order, well packed and in excellent order “excellent service” thank you.

Regards

Neil Rider

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From Ann Storton in Devon

Dear Andy,
 
I am really pleased to tell you my new (gorgeous) shoes arrived a few minutes ago!!!
 
Thank you so much for all your attention and efforts to reach this satisfactory outcome.  I cannot fault you on your service
 
Wishing you a prosperous and successful Summer
 
Ann
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From Giovanni Prato in Italy

Hi Andy, the stuffs arrived today and everything is perfect. great. many thanks and see you at the next purchase.ciao

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From Michael Drekker in Germany, who received a faulty pair of Dubarry shoes.

Andy,

no problem, such things can happen. I´m still a fan of Dubarry.....;-)......

 

If I send the box back to Dubarry, I will also send a brief description why I send the shoes back.

You will also get the receipt by mail or as a copy.

Best regards and thank you for your support. It is really a very good service which is not often in these times.

Michael

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From Emma Hirst in Aberdeenshire

 

Many thanks for locating the Musto jacket for me. Just wanted to say I am very impressed with the level of service you have provided.

Thanks again

Emma Hirst

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From Joe Lee in the Isle of Man

Hi Robbie, received my parcel this morning .great service.many thanks . regards Joe Lee.

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From Martyn Letherby in Argyll

Hi, Cradle arrived this morning.
Best price I could find on the net and fast delivery!
Thanks very much.
Martyn

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From Tony Cross in Hampshire

Hello. Thank you for the two pairs of Orca deck shoes I recently ordered.They arrived at 8:30 this morning. Brilliant service !!

Once again, many thanks 

Tony Cross

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From Jane Spencer in East Sussex

Just to let you know that my Musto package arrived this afternoon.  All the clothes fit perfectly and I am very pleased with them. Thanks for enclosing a cap with the Musto gear, it was a pleasant surprise and will be very useful.

Thanks also for letting me know about the delivery problems you were experiencing, it was really appreciated.  I will definitely use Marine Chandlery in the future and recommend you to my friends.

 

Best regards

Jane Spencer

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From Malcolm Somner in West Sussex

Just a quick email to thank you Guys for an unbelievably quick turnaround on the anti-freeze (especially considering the weather conditions up and down the country)…it arrived about half an hour ago which makes it pretty much 24 hours on the dot from the confirmed order. Thanks again, very impressive….and just in time this end!

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From Mario Špehar who ordered a Henri Lloyd Diablo jacket for delivery to Slovenia.

The jacket was delivered today. Thank you a lot for the assistance, will shop again here!

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From Patricia Barclay who ordered a Musto bag.

Just to say that the bag arrived yesterday and I've got a very happy birthday boy here today!! 

Thank you so much for all your help. 

Kind regards 

Patricia Barclay

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From Ron Hancock who ordered a Lewmar Portlight he planned to take overseas.

Hi  Many thanks for fast delivery item arrived yesterday, excellent service.
 
Ron

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From Anna Mitchell who ordered a toilet for delivery to Italy.

Thanks very much for prompt service. I look forward to receiving it - and no more blushes!

Best regards,

Anna.

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From Ann Storton in Devon

Brilliant service!
 
Thank you for my lovely dubarry shoes and for such prompt attention and delivery. They arrived on 27th August as you promised
 
I will recommend you to friends and use you again.

Ann Storton

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From Robert Darby who recently purchased a Relief Band from us.

The band definitely works. After a short trip from Newcastle to Sunderland I was miserably sick! We decided to order a band. 

We then sailed Sunderland – Hartlepool – Whitby – Hartlepool without any sickness. Remarkable!

Thanks again.

Robert Darby

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From: Ian H. Hay and Maggie Grant

Good morning from Italy,

Well, Storrars have done it again.   This is just to let you know we 
are extremely satisfied with our new Smartwave 2400 which you 
recommended.   The build quality is superb and I'm sure it will last 
for many a year without any more pumping it up!!!  The colour looks 
great against the stainless steel davits and we have fitted it so 
that it attaches to the davits and raises and lowers without any 
problems.

We fitted a large pad eye at the front and reinforced underneath the 
front section with 3/4 marine ply after installing an inspection 
hatch.  The rear end was no problem .  We just fitted once again 2 
pad eyes to the rear  transom.  I'm absolutely over the moon and thank 
you for your good recommendation and service.

My very best regards to you all.

Where would we be without a good Chandlers?????? probably well off!

Ian H. Hay
on board 'Tinkerbelle'
Vibo Valentia,  Italy.

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From: Philip Aspey, ‘ Shahrazad’, Port Napoleon, West Provence, France.

Andy, at Storrar Marine, sorted out all the parts I needed for my (Mercruiser) outdrive legs and sent them to me in the South of France by guaranteed next day delivery. The French engineer told me that the engine parts I needed were no longer available. Andy tracked them down for me and saved me hundreds of pounds.

Best Wishes

Phil Aspey

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From: Jonny + Kate Harrison mailto:jksailing@hotmail.co.uk

We have used Storrar Marine for many years both as dinghy racers for our spares and equipment and also when refitting our yacht to embark on a 16,500 mile trip to Australia. The service is always second to none, these guys really know their stuff and give honest and impartial advice. We shopped around for many of our items, Storrar Marine was usually the most competitive on price. We sourced most of our equipment through Storrar Marine, from EPIRBs to Windlasses and sail repairs. The team are excellent at after sales service, helping replace or repair items under warranty for us by liaising with the manufacturers on our behalf. They even sent spare parts to the Canary Islands for us! I could not recommend the team highly enough - I just wish they had a branch in Sydney!  

Jonny  

 

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 From: Ian H. Hay and Maggie Grant

From leaving the West coast of Scotland five years ago and heading into the Mediterranean, one of the most important back ups was to have a sound and reliable Chandler supplier. There has been many times from far afield we have contacted Robbie, Andy and gang and always found them most obliging and their technical advice surpassing local sources. This has given us the assurance to take on many challenges and with good partners like them the horizons are not a problem.

As well as sound advice they have supplied us with the smallest of items to the largest of items, at a good price, a speedy delivery and never let us down once, even when we were desperate for a new fridge. From drawings a new canopy and sun awning were sent out to Italy and the quality was superb and the fitting was spot on.

Mind you its cost me several boxes of chocolate biscuits to keep them sweet.!!!!  

I have no doubt that across the Mediterranian and even the world's sea highways Storrars are known. Congratulations to all.

 Its all true and all from the heart!!!! Keep it up.

Ian

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A Thank-you letter to "Team Storrar"

We were recommended to come to Storrar Marine many years ago to have a third reef put in a sail for our newly acquired first boat. Then a working jib was made which proved far more efficient than a reefed genoa...  we have returned to you again and again for everything from a shackle through single line reefing system to winches and wind generators and electronics.  

Now on our third boat fitting out we realise why.  Why Storrar Marine?

We usually get exactly what we want, and if we ask for something that is inappropriate we get expert advice and are pointed in the right direction. "After-care", (customer service) and attention to detail are top-notch and save us hundreds of pounds and hours of frustration. So for those who say "I can get it cheaper on Ebay", THINK AGAIN, the SERVICE is PRICELESS at STORRARS.

Thank you again,  Daphne and Eric Roberts

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