Returns
Should you want to return products within 7 days of receipt you must inform us in writing and immediately make arrangements to return them at your risk and cost. We request that you preserve and return the packing materials the product arrived in so that we may re-sell it and you should note you are responsible for taking reasonable care of the product.
If you need to exchange a product such as clothing for a different size you must return them at your risk and cost, and Storrar Marine Ltd will supply the new size free of further charge to a mainland UK address, provided the returned product is in the as supplied condition. If not UK mainland, a re-delivery charge may be payable.
If you have to return a product which is faulty, Storrar Marine Ltd reserves the right to return the product to our supplier for repair or replacement, and undertakes to do this as quickly as possible to get it back to you in the shortest possible time.
If Storrar Marine Ltd have supplied an incorrect product then Storrar Marine Ltd are responsible for arranging collection and redelivery.
You may not return custom made products such as rope, rigging, sails or canvas work, or audio or video recordings or computer software which has been unsealed by you. If the return is a programmed electronic chart there may be a re-stocking charge which we will advise after clearing it with C-Map, Garmin or Navionics.
Return Address
No matter how the product was supplied, whether from Storrar Marine Ltd or a third party ALL returns must be sent to:
Mail Order Returns Dept.,
Storrar Marine Ltd.
181-183 Coast Road,
Cochrane Park,
Newcastle upon Tyne
NE7 7RR
Information to give us
Name ...............................................................................
Address ...............................................................................
...............................................................................
Telephone number / email ........................... ..............................................
Date / order number ........................... ..............................................
Product supplied Item ..............................................................................
Colour / Size ........................... .....................
Reason for return ..............................................................................
..............................................................................
..............................................................................
Action required Exchange [ ] Refund [ ]
Product required Item ..............................................................................
Colour / Size ........................... .....................