23rd October from Andy Proctor in response to the top tip "Vital Spark"
Brilliant, keep up the good work with the blogs Rob; always interesting reading and handy tips.
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7th October from Stephanie aboard SY Sandpiper in the Canaries en route to Cape Verde
Your Scandinavian Freebag cushions have proved invaluable all the way round Ireland & down here to Canaries ... love your tips!!
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25th September from Jeremy in London who ordered some Barton T Track on Monday 23rd.
12th September from Graham on the Isle of Arran who asked for his C-Map to be updated.
Hi Andy, All received thank you very much. Great service. Plug and play so tomorrow's fishing trip should shed a different light on things!
Thanks heaps...
Yours Sincerely
Graham
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10th September from Nigel Craig who ordered a Plastimo Vent
Hi, Just wanted to say thank you for excellent customer service on swapping the cowl. Pleased to say the ring fitted although hole centres didn’t exactly match up. Enough give in plastic to be workable.
kind regards
Nigel Craig
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8th August from Alistair Mackay in Tenby who order some Crewsaver inflatable mark buoys
All arrived safely and have been prepped ready for next weeks sailing championships at Tenby. Thanks for sorting this order out so promptly Alistair
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8th August from Brian Ogden who ordered a C-Map chart.
Parcel arrived 30 minutes ago. Fantastic service, many thanks. Brian
On Thu, Aug 8, 2019 at 8:52 AM +0100, "Marinechandlery .com" <sales@marinechandlery.com> wrote:
Hi Brian, many thanks for your order. The confirmation email probably was caught in your spam filter. The chart is out for delivery today via UPS and the tracking ref is 1Z0502VExxx
re. order number 100015996, I have not yet received a confirmation email
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5th August from Peter Kelly who had the hood of his MGB sports car repaired in our sail loft.
Hi Rob, Just thought I’d drop you a line, I’ve just fitted the hood and it looks really good.
Thanks for your help.
Peter
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1st July 2019 comment from Paul King
Thank you so much Rob Storrar and Andy Burgess. 99% of everything has been from you guys and as always the advice and help was brilliant. We are lucky to have you on the doorstep, and yes Rob, even though painting the line back in was a pain it was the only way to do it.
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29th May from Markus in Finland who ordered 2 Antal V-Cam Rope Clutches
Thanks, brilliant product and came faster than expected! Markus Grönfors
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24th May from Bob in Koroni, Greece who bought a chartplotter
Dear Andy, The chartplotter and fixing bracket work perfectly. A very satisfied customer, Bob
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17th May from Niels in Spain whose delivery crew messed up and lost all the Torlon Balls out of the batten cars - yes all 500 of them!
Hi Andy, I am amazed, you successfully delivered one more package, next-day-delivery to Spain. Very good indeed, thank you so much, I have now re-installed all my batten cars. Cheers, Niels
Hi Niels, the packet has left just now via UPS Express and the tracking ref is xxx B rgds, Andy
On 15/05/2019 14:28, Niels wrote: Thank you so much! Awesome service! I’m still here for another two days, if you can have the last 100 sent here would be great. Cheers Niels
Hi Niels, the Torlon balls were delivered today - that was fast! Signed for at reception by EIRIS A. Now we have just received the 5th pack. Let me know if you still need them and where to send them. Best regards, Andy
Subject: Torlon Balls Date: Tue, 14 May 2019 13:37:17 +0100 From: Marinechandlery To: Niels Hi Niels, we are sending the parcel via UPS Express. The tracking ref is xxx and it should be delivered on Thursday 16th. I will let you know when the next lot arrives. Best regards, Andy
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12th April 2019 from Alison in Swindon.
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12th March 2019 from Bob James in the Wirral who ordered a 20kg Rocna anchor.
Just wanted to say many thanks for the swift delivery of the Rocna anchor and also the book Happy Hooking which came the very next day.
With regards, Bob James.
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10th March 2019 from Stephanie in Lousiana who ordered a pair of anti motion sickness glasses.
That’s amazing, Andy! This order has been on quite a journey since November. Let’s hope the glasses actually cure my ‘car sickness’, an occupational hazard in wildlife conservation. Many thanks for being such a class act company with impeccable customer service kindness.
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22nd November 2018 from Lisa in Dublin who ordered an unfolded print of an Admiralty chart
Thanks, I got it! Looks great.
Hi Lisa
This chart should be with you any day now
Best Regards
Andy
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1st November 2018 from Andrew Smith who bought a Merlin Smartguage battery monitor
Rob, I fitted the Merlin Smartgauge to my boat earlier this season after several charter clients experienced trouble keeping the service batteries charged.
After several week's use, I have to say that I find it to be an excellent piece of kit. Its main benefit is that it provides clients with what amounts to a "fuel gauge" of the service battery bank's remaining useful capacity. You can see at a glance when the battery bank is fully charged, and what capacity remains when it's not fully charged. Much more meaningful to the average sailor than looking at a voltage reading (although it does also give a voltage reading!). It's now easy to keep the batteries in good shape - when the Smartgauge shows only 50% capacity left, charge the batteries!
It's also very easy to fit. Unlike shunt-based battery meters, the Smartgauge has just three wires - to be connected directly to the battery terminals, via small fuses. There's no disturbance to existing cabling. It really couldn't be easier.
I gather that its other key benefit is that it is self-calibrating, so it still gives meaningful data as the battery bank ages over the years. We'll see how that goes.
All in all, it's a great addition to the boat's instrumentation, and it looks neat and tidy mounted at the nav station.
regards
Andrew Smith
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23rd October 2018 from Pauline in Gunnislake who ordered one of our Foilsavers
5 Stars Highly recommended. Fast response and very helpful.
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01 October 2018 from Glenda in Florida who has been waiting patiently for her delivery, delayed further by typhoon Mangkhut. Subject: Re: Boarding Ring Glasses order
Thank you for letting me know. I appreciate your effort in being proactive in this matter.
26th July from Graham Colbourne in Itchenor
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2nd May 2018, from Malcolme Collins
Dear Rob, I'd like to thank you for an excellent job on the new main sail. it set beautifully and is good and stong. We have some video that Adam took on the way south which I will send when I get it onto my computer. Best wishes and thanks for all of your help, guidance and reassurance. Malcome
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30th April 2018 from Mortimer Menzel in London who ordered some safety equipment including an Ocean Safety Liferaft, and some wooden plugs
Andy I applaud your diligence. AMAZING customer service. Love it. Thank you. Yes it would. I chose the small ones as I already have some big ones but your are right please put the big ones instead. They are designed for failed through hull fittings I assume, so yes much more suitable. Thank you! Mortimer
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Subject: Re: Rigging Hi Rob, Thank you so much. So pleased you(s) have been at the end of a phone or email and the impression that "nothing is a problem". Really appreciate your time and expertise. Kindest regards Malcome
>On Wednesday, 11 Apr, 2018 at 19:22, Rob Storrar wrote: > Now ready for split pins, just finished tweaks! Rob
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200th top tips prize winner, Richard from North Somerset whose correct entry won 5L of Wet&Forget
Hi Andy, Just to let you know that the competition prize arrived yesterday exactly as DPD predicted. Thank you. I wanted to take the opportunity to congratulate Storrar Marine on their levels of customer service. I am on your mailing list having purchased a Blakes Seacock from you late last year. Your price was competitive and you also used DPD to deliver it which meant that I received it very quickly (I think it may have been the next day!). Online shopping is so often let down by poor delivery companies and the fact you use DPD is a major selling point in my opinion. They are the only company who always deliver exactly when they said they will to my address.
To win a prize in your competition was a bonus on top of what was already a good experience. Your's will certainly be the first website I look at for marine items and I have already recommended you to others. Many thanks again.
Regards, Richard
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5th April 2018 from Pat who is sailing the Med with his new HX870E handheld VHF, Bynolyt Binoculars, and a bunch of Imray charts
Hi Andy, I have just left a review about Trust Pilot on their website about the terrible reviews posted about that other website with an almost identical name as yourselves. I am shocked that this can happen. I have found your company 100% efficient and helpful to deal with.
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200th top tips prize winner, Hugh from Aberdeen whose correct entry won a super pair of Bynolyt Searanger II binoculars
Hi Andy, Just to let you know the binoculars arrived safely. Excellent piece of kit.
Many thanks, Hugh
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14th February 2018 from Max von Eicken in Munich who ordered some Hempel's High Protect
Hi Andy, my order has arrived in very good shape due to the perfect packing!
The company Hempel seems to think that we Germans should pay 50% more for this stuff than for instance you British and so ordering it from you saved me a whacking €420 !!! Wow!
Thank you very much. Regards, Max.
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21st November 2017 from M. Hemard in Antibes, France, who ordered a Soba Babynova washing machine
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5th October 2017 from Vanir Tiscoski Jr in Barcelona who needed an Admiralty chart of the east Atlantic.
Hi, I´ve received it! Thank you. That was fast! Vanir (Ordered 3rd Oct, delivered on 5th Oct)
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26th July 2017 from Kjell Lindberg in Sweden who ordered a Gill KB1 Racer Jacket
Hello thanks for a quick delivery of order # 100011140
Kjell Lindberg Uppsala Sweden
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24th July 2017, from David Hatnes near York who ordered our best-selling Blakes 1½" Seacock
Just to say that the seacock arrived promptly. Excellent service. Many thanks.
David.
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14th July 2017, from Stephen Ross in Peterhead who needed a C-Map update to a different chart area.
Andy, card installed and working perfect. Thanks again for your help. Regards Stephen Ross
Sent from my iPhone
On 12 Jul 2017, at 14:12, Marinechandlery .com <sales@marinechandlery.com> wrote: Hi Stephen, the updated chart is leaving Italy today. You should receive it this Friday. Best regards, Andy
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6th June 2017, from Richard Watkinson in Woodbridge, Suffolk, who ordered a Blakes Seacock and a Standard Horizon Handheld VHF. Greetings: parcel just arrived OK - many thanks for excellent service. R Watkinson
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8th May 2017 from Simon Band in Hexham, who likes Vistal (used to be called Universal Stone)
Are you still stocking this great product as I have just finished what Rob sold me. Simon
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6th April 2017 from Stephen Lamb in Oslo, Norway, who ordered a Chart Art print.
Andy!
The ChartArt arrived and it's beautiful! Genuinely impressed by the quality and resolution of the print and the solid wooden frame. My expectations were exceeded. Bravo!
Stephen
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14th February 2017 from Ari Auer in Finland who ordered an Echopilot FLS Platinum Engine with Video Output c/w Professional Transducer
Hey Andy, package arrived and all was well. Thank you for a very good package.
Best Regards Ari
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6th December 2016 from Tim Bendix, Alnwick who ordered a Barton "K" Cam Cleat.
Good morning, Many thanks for your assistance. Arrived on time this morning. I will probably order another one soon. Kind regards, Tim
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24th October 2016 From Eric Lepaysant in Normandy who bought Hempel Gel Protect SFE200 and Tiger Xtra Antifouling
Hi, Andy, I just received my order. All is perfect and I am very happy. Thank you for your reactivity and your service. Congratulations to all your team. Eric.
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23 September 2016 from Charles, currently sailing in Portugal, who bought a Spinlock Rope Clutch
Hi Andy,
Thank you for your prompt service and information. I expect to sail in the morning from Cascais towards Lagos so will be there before it arrives, I will of course inform the marina to expect it.
Kind regards, Charles
On 23 Sep 2016, at 14:43, <sales@marinechandlery.com> <sales@marinechandlery.com> wrote:
Hi Charles, the clutch has been shipped via UPS and the tracking ref is
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Sent: 13 September 2016 20:28 To: robbie@storrarmarine.co.uk Subject: Boarding Ring Glasses
Hi Rob
Really interested to read your latest info mail regarding Boarding Ring Glasses. Your experiences exactly match ours with Fiona using hers to counteract my boat handling as well as the often nasty wave and swell patterns...... I have tried to perfect the best 'Comfy Ride' helming technique to help crew through the rough stuff but sometimes the wind over tide, short intervals and adverse heading beat all the best intentions.
Anyway, the Boarding Rings have been a staple part of F's anti seasickness armour for the past three years and very effective they have been. However, this year on our passage to Orkney F noticed that the 'ink' in the lenses had completely evaporated in one side piece and was significantly reduced in the remaining three. While still having some effectiveness the original direct effect was somewhat reduced.
As a result we contacted the manufacturers by e-mail and had a superb response. Our new Best French Friend Hubert sent free replacement lenses by return post with handwritten details for application. He apologised for the problem and explained that a batch of the early lenses had been defective.
Just a thought but might it be worth passing on the experience in case others have encountered the same issue?
Best regards
Richard (Maisy, Amble)
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13th July 2016 from Mike Benson in Barrow in Furness who ordered a small Navionics chart for his Lowrance Globalmap 3500 chartplotter.
Hi Andy Just wanted to drop you a line to say thank you for your support the plotter is now up and running
Many thanks Mike Benson
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30th June 2016 From Michael Norman in Whitby who purchased an outboard trolley.
Can I just say how impressed I have been with every aspect of the way you have dealt with my order. In this day and age of the shoulder shrug and “ whatever “ culture, its always nice to be dealt with, from enquiry to delivery, in such a precise and attentive way. I have to say that anyone who admires my purchase or asks advice about anything nautical, will happily be steered in your direction. Michael Norman
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9th May 2016 From Sherry in Cheltenham who ordered a chart art print.
Andy
Just a quick email to say that I hadn’t opened the chart (I simply wrapped it and delivered it to my cousin for his birthday present) – it was absolutely brilliant – a superb job done by the guy who stitched 5 charts together.
Thank you so much!
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9th April 2016 From Nick Walker in Bucks, who sent in some C-Map charts for updating.
Many thanks for your very prompt action. Cartridges received yesterday. Excellent turn round.
Best Regards, Nick
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11th April 201610th March 2016
From Michele Keeves in York, who ordered some 3 Strand Nylon, a Wichard Chain Hook and a Stainless thimble which wasn't required, and refunded.
Thank you, what a brilliant service, we shall certainly be using you again when the need arises.
Kind regards,
Michele Keeves.
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From: Simon Band in Hexham Sent: 11 February 2016 Subject: Clock/barometer
I must say I am very impressed with the quality of what I just bought from you, far superior to much of the tat advertised. As a matter of interest is it repeatable at that price or near as I may give one to my brother for his birthday in the summer? Simon
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26th January 2016 from Ashley Savage on the Jurassic Coast who was trying to buy a Musto Gore-Tex mid layer Blouson.
May I thank you for the swift delivery of the replacement Goretex Musto Blouson Jacket in a size medium (the large proved far to baggy around the chest). Frustratingly the medium is too short in the body. I will return this to you tomorrow morning via next day delivery and would be grateful if you could process a refund.
I would also just like to say that I have been very impressed with the customer service. I would highly recommend marinechandlery.com
Kind regards, Ashley Savage
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6th January 2016 from Frank in Morpeth Northumberland who purchased:
NASA Supernova LED Combi Tricolour & Anchor Light NASA Clipper Duet NASA Clipper Wind NASA Clipper Easylog
Frank Cockburn resides in Mitford, and Yacht is normally moored on the River Coquest, I purchased from Storrar Marine as I was provided with helpful and friendly information in the store, and then on price, a web site that was easy to use, and a Chandlery with a reputation for service to north east mariners.
Frank W Cockburn
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21st Dec 2015 From Derek Manning in West Sussex who needed his Anti Seasickness Glasses replacing.
Hi Andy
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30th Sept 2015 From Stuart Spence in Co. Down who needed to update his Raymarine E series plotter to be able to view the current release of Navionics charts.
Dear Andy, the software update compact flash card is enclosed.
Thanks for sending me the update. I put it in the chartplotter on Saturday and it has worked a treat.
Thanks for your help,
Yours sincerely, Stuart Spence
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28th Sept 2015, From Charles Pybus in Maidenhead who found his bi-focal sunnies too powerful and exchanged them.
Hi Andy
Many apologies, a brief conversation with my wife and I found the parcel. They are perfect, many thanks
Best regards
Charles
On 27 Sep 2015, at 11:32, Storrar Marine <andy@storrarmarine.co.uk> wrote:
Hi Charles, We received your glasses back and sent out replacements by 1st class post on Wednesday so I’m surprised you haven’t received them yet. Please can you confirm whether they have arrived.
Thanks, Andy
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4th August 2015 from David Hulston who is sailing from Spain to the Canaries. He ordered a C-Map MAX chart when it should have been NT+.
Many thanks for pointing out I ordered the wrong model. Fantastic service.
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27th July 2015 from Allen Brunton who had his mainsail in our sail loft for some repair work.
Thanks Robbie, I will go and examine the "large inconvenient" parcel that is destroying tidiness of the customer space in the marina office, to see if, as I suspect, it is the offending item; in which case thanks for splendid service yet again.
regards, Allen
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21st July 2015 from Lucy Peel in Dartmouth who ordered a Seago Ranger 320Airdeck inflatable dinghy.
Dear Andy & Co
Just a quick note to thank you for processing my order so efficiently. From responding to my initial enquiry to the point of receipt, your service was first class!
Kind regards
Lucy
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14th July 2015 from Sharon Seah in New York who orderd 4 x Whale Henderson Watertight Locker Doors.
Hi Andy, It's just been delivered. Thanks for great service!
Sharon
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21st May 2015 From Helmut Klein whose boat is in Nice. He purchased a Seago Ranger inflatable, a Seago ISO liferaft and a Universal Cradle to stow it on the pushpit.
Thank you for your outstanding service.
Regards
Helmut
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8th May 2015 From Clare Gallacher in Donegal who ordered some SeaJet Shogun Antifouling.
Hi Andy
Got the paint! Thanks for a great service, and all the follow-ups.
Have a good weekend.
Thank you
Clare Gallagher
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1st April 2015 from Nick Thwaites in Spain or the Canaries who bought 3 Marinet Mosquito nets for his hatches.
Nets fitted, great service, everything happened perfectly. Why would anyone go anywhere else.
Thanks to you all
Nick
Yacht Krakin
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30 March 2015 From Mark somewhere in the Med.
Hi Andy/Rob, Thanks to your help the mystery of the reverse reading fuel gauge is solved!! I measured the resistance and proved it was the correct value but in reverse. When I dismantled it the rod holding the float had been assembled from the wrong side! 10 mins.... Zero cost! Thank you! Mark
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29 March 2015 from Alastair Troup in Devon who sent us two C-Map cards for updating to a different area.
Thanks for the charts; just what I wanted. Regards, Alastair Troup
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19 March 2015 From Steve Jones in Dorset whose Imray chart was rather crumpled in transit.
Hi Guys, Just received a replacement chart this am, in perfect condition!
Thank you very much, a very kind and much appreciated gesture.
regards, Steve Jones
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17 March 2015 From Richard Sparrow in Kent who ordered a Navionics Platinum Plus chart yesterday for his Raymarine e95 Hybrid Touch Multifunction Display.
Dear Andy Many thanks your email, just before opening it I saw Christopher's saying he had received the Navionics delivery, very impressive service.
I have opened an account as I intend to visit your site before buying anything nautical.
Many thanks again
Best regards
Richard (Sparrow)
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06 March 2015 From: Mike Downie To: Storrar Marine Subject: Re: Top Tips PDF's
That’s brilliant! Thank you, Claire
Regards, Mike
From: Storrar Marine
Sent: Friday, March 06, 2015 12:44 PM
Good morning Mike, Just a quick message to let you know that the first three "Top Tips To Start The Season" articles have been converted to PDF and the last two are due to go up on the site later today. You can find the links and PDF versions here.
I hope you continue to find them useful. If you have any problems or questions please do not hesitate to contact me.
Thanks again for your feedback and suggestions.
Kind Regards,
Claire Green
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Storrar Marine Chandlery
05/03/2015 From Nicky Hankinson who had our man polish her topsides with the Shurhold polisher.
Thank you for doing Vasa's topsides - they look lovely
Nicki
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02/03/15 from Tamara Hill-Norton in London who ordered a Chart Art print of the Chichester Harbour part of Langstone and Chichester Harbours for her husband's birthday.
He loved it - thank you!
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19-02-15 From Steve Thornley in Colwyn Bay who ordered a Prop Protector Ropecutter. It has just arrived this morning. Thanks for the very prompt service.
Regards
Steve
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11/02/2015 From Maggie and Ian Grant, somewhere in the Med.
It's great to have a chandler who offers good advice. Thank you very much indeed.
Filters. - were still going for the 230 model and it's the R20TUL complete with see through bowl. THE T stands for 10micron so we'll have two of those and two R20 PUL.(elements only for these last two) The P stands for 30 so once again Storrars come to the rescue. -------------------------------------------------------------------------------------------------------------------------------------------
03/02/2015 From Christopher Gregg who visited our shop this morning.
Many thanks to Rob Storrar for some great impartial tips and advice this morning. - at marinechandlery.com
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29/01/2015 From Brian Penney, East Sussex
Comment: Ordered Garmin 451 yesterday, delivered this morning (excellent service from interlink).
Very well done.
Thank you
Brian
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11/12/2014 From Derek Read in Derbyshire who ordered a set of Waterline Leather Spreader Boots for Chafe protection.
Hi Andy,
Thank you for your email - I appreciate being kept informed on the progress of my order. I too thought the postage was on the high side but am impressed at the trouble you have taken on my behalf to refund the 2GBP for me. You have just risen to the top of my bookmarked list of chandlers. Thank you.
Derek Read.
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27/10/2014 from Terry Carbro in Whitby
Hi Rob,
Just a quick note to say I'm very pleased with the new mainsail you made. I've not had the dubious pleasure of sailing hard on the wind with a double reef - yet - but we came back from Edinburgh in August (on the back end of hurricane Bertha) with a double reef and the sail shape looked good to me (sorry no photos).
Thanks, Terry.
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02/10/2014 From Tom O'Donnell in the west of France who ordered two charts of the Channel Islands and a Tidal Stream Atlas.
Hi, Thanks - orders received. Excellent service - thank you.
Tom O'Donnell
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28/08/2014 From Stuart Spence in Preston
Hi Andy, Thanks ever so much. Somehow you managed to get both the Mega light (an excellent product) and the toilet seat hinges to me before Friday lunchtime so we were able to show our new anchor light and avoid things falling into the toilet over the bank holiday weekend – fantastic.
Thanks again.
Stuart
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07/08/2014 From Karin Duimel, a visiting Dutch sailor, whose mainsail clew attachment had suffered UV damage. We collected it, did a full repair and delivered it back to the marina the same day.
Dear Rob, We had a perfect sailing day! The main sail was doing fine again. Thanks for helping us so quickly!!
Regards, Karin
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05/07/2014 From Brian Robertson in Aberdeen who ordered an Admiralty Leisure Chart Folio.
Goods arrived. Excellent service as always!
Thanks, Brian Robertson
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23/06/2014 From the Grants, cruising in Greece who bought some mosquito nets for their hatches.
Once again Storrar Marine come to the rescue. Thank you very much for your excellent service
Very best regards
Ian and Maggie
On board Tinkerbelle, Preveza (Cleopatra Boat Yard)
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09/05/2014 From Jeroen in Holland who bought a pir of Musto Evolution Performance Trousers.
Hey Andy, The trousers just arrived. Thanks for your reply and fast service!
With best regards, Met vriendelijke groet, Jeroen Bootsman
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01/05/2014 From Anatoly in Paris who bought first Musto then Henri Lloyd boots.
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23/04/14 From Bruce Burman, Exmouth. We inadvertently shipped him some polysulphide sealant that was past it's shelf life - oops, not our usual practice!
Hi Andy, I am most grateful for the refund. It is a pleasure to deal with an organization that takes customer relations seriously. I will have no hesitation in doing business with you again and indeed recommending you to our fellow sailors.
Kind regards Bruce Burman
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07/04/2014 from Gavin Sharp, Leigh-on-Sea who bought a C-Map chart. He Asked for NT+, but subsequently advised his plotter was Standard Horizon so we changed it to C-Map MAX. Wow! Super service and many thanks. Gavin
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Thank you for a pleasant fast and efficient service. 
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10/02/2014 From Kilifi Boatyard, Kenya. They ordered a Sta-Lok fitting last Wednesday which was delivered to Holland Thursday morning so that René Faber could hand carry it back to Kenya.
Hi Andy,
I am back in Kilifi, with the Sta-lok fitting! Well done and thank you.
René
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30/01/2014 From Gordon Woodend in Devon who bought an Oceanair Pleated Shade
Many thanks, good service and competitive price. Will look at your site for future purchases.
Gordon
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18/12/2013 From Dave Parkinson who needed a sail repair for his Dart 18.
Hi Rob
Been meaning to get round to this for ages, just wanted to say thanks to you and your team for the repairs to my sail, looks great !
Thanks again & have a great Christmas
Dave
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06/11/2013 From James who bought some Universal Stone and Teak Wonder.
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16/10/2013 From Andrew Smith in Glasgow who found his Musto Snug wasn't snug enough.
Hi Andy The XL jacket arrived today. A perfect fit!
Thank you very much indeed for your assistance and for such a quick delivery.
Kind regards
Andrew Smith
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11/10/2013 Tested your rigging out for the first time today Robbie. She was sailing well! Thanks for your help.
Dave
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30/09/2013 From Paul in Lancashire who needed a green tinted Gebo portlight to match his Jeanneau, and had rather a long wait for it over the holiday period.
Thanks Andy, Portlight arrived safe in Spain and is now fitted – we are thrilled with the result.
Thanks again for all your help.
Back to the grindstone today (counting down to our next trip!)
Kind Regards,
Paul Ross ------------------------------------------------------------------------------------------------------------------------------------------- 30/09/2013 From Chris in Galle, Sri Lanka who ordered some Anti-piracy and Maritime Security charts.
Good Morning, Charts received this morning in good order. Thank You.
Regards,
Chris Bell. Country Manager - Sri Lanka Gulf of Aden Group Transits Ltd. ------------------------------------------------------------------------------------------------------------------------------------------- 27/09/2013 Lis Robinson from Hampshire ordered an Optimum Time watch on Tuesday.
Yesterday she discovered it was not working properly: 'All safely received but the watch audio beeps do not seem to be working. I have set the button beeps to on and the alarm noises to on but the watch makes no sound.' Later yesterday: 'Thank you very much for the prompt response via the manufacturer – we think we have a solution which I will try tonight once I have a small enough screw driver and will let you know!' Today: 'And wielded the jewellers screw driver last night and now fully functioning with thanks to both your prompt action and the fast response from Optimum – excellent service in any event but really impressive in this day and age!'
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20/09/2013 From Bill Stone in Oxfordshire who bought a couple of CTEK battery chargers.
packaging brilliant
contents ok
stood on my head to fit
works better than original single unit
many thanks
bill stone
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18/09/2013 From Paul Frankcom, Royal Northumberland YC
Hello Rob & Andy
Please pass on much thanks to Claire for the great service last weekend in delivering us a new standard horizon handheld VHF after dropping mine whilst in lumpy seas.
Thanks
Paul
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16/09/2013 From Simon Band in Hexham, replacing a hinge on his toilet.
Thanks Andy I am so impressed at how efficient your site is. I think just post it to me for now, not too sure when I will come over to you, will bring that dinghy when I do.
Simon
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04/09/2013 from Mark Long in Warwickshire
Hi there
Thanks for very speedy delivery of deck shoes - perfect condition as well. Will always get my Orca Bays from you!
Thanks very much for pain-free transaction :)
Mark Long
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28/08/2013 from Clifford Martin, Martin Engineering Supplies Ltd., Ballymena who ordered a Whale pump service kit on 27th.
Received with thanks.
Lightning fast !
Regards
Clifford
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03/08/2013 from James Cotton, Milford Haven who ordered a Standard Horizon Loudhailer (We forgot to send him the flush mount kit - but it turned out he didn't need it so alls well that ends well.)
No problem, it's been great dealing with you, will stop by again next time I need some kit.
Best Regards,
James Cotton
Director
Neyland Yacht Haven Ltd
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22/07/2013 From Michele in Traverse City, Michigan, USA who ordered a Baltic Surf & Turf Quattro Buoyancy Gilet
The package arrived! It is great! Thank you!
Michele Bonhag
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21/07/2013 from Dawn Franklyn
Hi Storrar Marine,
Just a quick line to say thanks for your fast & efficient service on Saturday morning.
Our new fridge pump was identified & delivered to the sail training ketch 'Faramir' within half an hour...enabling us to fit it & have working fridges before locking out with our charter party.
Thanks again for the great service,
Dawn Franklyn,
Skipper of Faramir,
The Cirdan Sailing Trust.
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27/06/2013 From Sally Hudson on the Welsh Border who purchased a Jabsco Toilet Fresh kit that could not be installed and had to be returned.
Thank you very much for your excellent customer service. We will certainly bear you in mind when we need further bits for our boat.
Best wishes,
Sally Hudson
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21/06/2013 From Cathy Wang in Reunion who had difficulty getting a replacement part for her Babynova washing machine.
I've just received my program selector, today! At last!!! And good news: it's the correct thing ! I would like to thank you Andy for everything you did, your professionalism and kindness. THANK YOU ANDY! I hope everything will be ok now but if not you will read me again...
Best regards
Cathy
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02/06/2013 From Peter, RNYC
Your belated news letter which is as usual interesting, it reminded me to thank Rob for a job well done.
Picture the scene, I'd been lucky to bid on 5 rigging screws that was advertised as perfect for sailing on ebay and was very pleased to get them for £25:00 the screws were larger than the old ones that I had fitted as the bottom of the old rigging screws had bent under strain, so the standing rigging had to be shortened. When I phoned yourselves to get a price I was told to bring the rigging into the shop and you could see what was required and give an a fair estimate.
This I did and as luck would have it Rob was available to discuss the matter. On inspection I gave him the new shiny large screws which would be fitted, his face said it all ....... "These are not for sailing but more for a wire fence!" he said, he quickly shot off and came back with the real I am of rigging screws.
"This is what you should be putting on." I looked in disbelief I really could see the difference, but at £65 to £70 each it was out of the question purchasing 5 of those.
I was starting to go white as the blood drained from my face, as I explained my disappointment to him and why I needed bigger rigging screws. "No you don't, I've an idea" he said as off he went into the stores.
Ten minutes later he returned to the shop front armed with several "half" rigging screws ( The bits that were bent) with a crafty universal joint on one end. All my old rigging screws were up onto the desk and he proceeded to mix and match to make 5 perfectly good screws which cost me a very small amount, magic done !!
What I would like to say is thank you so much for all your effort and understanding the new additions work perfectly, and don't think you know it all as only one man can do that ........
Kind Regards
Peter
"Emma & Kate" RNYC
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01/06/2013 From Trevor Pegg in Tamworth who encountered a problem with a Whale service kit: Hi Andy Ref Whale Service repair Kit. I have fitted the kit and it appears to work fine - no leaks!! And the pump is much quieter. It would appear that my engineer had the same problem as you in that un-wittingly he could not get it to tighten up either. Thank you so much for your help.
Marine Chandlery is a gem of a find. Having had problem with a water pump and service kit, nothing was too much trouble to resolve the issue. Everyone is most helpful and informative and will go out of their way to help. I will certainly use them again and have no hesitation in recommending them. A real pleasure to deal with!
Dr Trevor Pegg
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16/04/2013 From Jason Clark in Italy.
Hi. Many thanks for a superb service, received the map less than 24 hrs after ordering!!! Will definitely recommend to friends.
Kindest Regards.
Samuel "Jason" Clark
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01/03/2013 From Bill Cochrane in Wagga Wagga, New South Wales, Australia
Hi, I received my cooker in record time fitted it today in my camper trailer it all works fine thanks … Cheers Bill
(Good job by FedEx as we only shipped it last Monday)
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08/02/2013 From Dennis Moffett in Co Down, Northern Ireland:
Many thanks for your prompt service. The Lavac kit arrived today and I am delighted with it.
Best regards
Dennis Moffett
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13/01/2013 from Mike Riches in Kent: Thanks for an excellent service. Last week I ordered a C-Map chart update and received it back in the same week. Throughout, your staff advice was helpful, and the order was trackable on-line, even down to the hour "window" it was delivered. Powered up without problem and all seems well.
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17/12/2012 from Juraj Neuwirth in Prague, Czech Republic, who ordered an Icom M91D Handheld DSC VHF and a SPOT2 Satellite Tracker.
Hi Andy,
I would like to thank you for the delivery and the upgrade. Everything arrived in good condition. Many thanks, Juraj
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05/12/2012
Hi Andy We'll need another 6 packs of the monel rivets, Holt Marine A390 6mm x 17 mm (1/4 by 11/16 in inches). We will also need the paste which goes between the stainless steel plate and the aluminium mast to prevent corrosion. Can you also get and send us an anode: 15 inches by 1.75 inches with 9 inch hole centres. We cannot get that size here in Trinidad. Can you please send them to me at the following address; Linda Lane Thornton SV Coromandel - Yacht in Transit . . . . . . Kind regards to you, Robbie and all the staff - I don't know what we'd do without you! Love Linda
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02/11/12
Dear Robbie,
Thank you very much for the refund and for your persistance in chasing it up! Thanks also for keeping me informed at every step of the way. The next time I buy a chart (and there will definately be a next time!) I will certainly use your company.
Thanks again,
Claire.
(Claire ordered then cancelled an Admiralty chart as she found they already had it. Her refund was delayed a bit due to a technical issue at Paypal.)
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27/09/2012
Rob,
Simply amaaaazing. Shows how much I look under the covers!
Many thanks.
Henry
From: robbie@storrarmarine.co.uk To: henrypottle Subject: RE: My Address Date: Thu, 27 Sep 2012
It’s already on your hatch! Only need two clips (in post tonite) to attach to the elastic for you to tension/fit.
Rob
From: henry pottle Sent: 27 September 2012 To: Robbie Storrar Subject: My Address
Dear Rob, My address is
Though you can leave the cover/invoice with the Marina if it's easier as I'm in there two or three times a week.
Sincerely Henry Pottle
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12/09/2012
Rob, Thank you - and Andy - for your precious help. Hope to have soon another opportunity to make business again.
All the best, Érika Nicoletti, D.Sc. Rio de Janeiro, Brazil
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17/08/2012
Hi, Order Reference: 15172
Thank you for sourcing and delivering my order for Dubarry deckshoes, which arrived on time today, exactly as scheduled. You have set a new standard for me in helpfulness and efficiency, and all at a competitive price.
The shoes fit, have no scuffing or other defect, and are exactly as wanted.
:-)))
Peter Bell -------------------------------------------------------------------------------------------------------------------------------------------
From Paul Waterman - Whale Pumps Parts and Service Kit
12 July 2012
Good afternoon, just a quick email to say thank you for the great service, my order arrived as time stated and all correct. Would recommend your services.
Many thanks
Regards
Paul
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From Peter Bateman, Kilifi Boatyard, Kenya
23 June 2012 Dear Andy,
After the hiatus of getting that rigging out of your hands, I just wanted to tell you that we have received the pallet safely.
The rigging is assembled, the mast is up and secure. Your work is really appreciated.
Many thanks
Peter.
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From Nick Barnes in Guernsey who received a faulty SL-300 lifebuoy light - Replaced by Jotron immediately. 28 May 2012
Have posted faulty light back. Replacement one arrived this morning and it works.
Thanks for excellent service.
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Sent: 17 May 2012 15:46
To: RobStorrar
Subject: delivery
Hi Rob / Andy, Thanks, received a load of paint from your internet shop. Just wanted to say I found the service, packaging and delivery FIRST CLASS, Thanks again
Regards
Malcome Collins
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Delivery of an Optimum Time Jumbo watch - here's hoping it brings good results!
From: Andrew Ackroyd
Sent: 08 March 2012 13:21
To: 'Storrar Marine'
Subject: RE: Racing watch.
Just arrived Rob thank you.
Cheers, that would be six wins if I did but fear my run of good luck will end shortly!
Thanks for your help.
Regards.
Andrew Ackroyd
From: Storrar Marine
Sent: 08 March 2012 07:35
To: 'Andrew Ackroyd'
Subject: RE: Racing watch.
Hi, Posted first class yesterday, make sure you win!
Rob
From: Andrew Ackroyd
Sent: 08 March 2012 00:08
Subject: Racing watch.
Dear Rob, How are we doing with the start watch I ordered, Racing Sunday!
Best wishes. Andrew Ackroyd
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From Kilifi Boatyard in Kenya:
Dear Andy, I regret that all too often we forget to commend people for their extremely good service. We have received our urgent rope shipment from you in very good time and all is well.
Thank you very much. Really appreciated.
Kind regards Peter Bateman
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From Catherine Aggleton who had a bit of a problem with her shoes:
Dear Mr Laurence
Thank you very much for organising the replacement of the Orca Bay shoes, it is very much appreciated. Having had an email from Rob Storrar with the very kind offer of keeping the shoes along with a refund; I declined the offer and returned the shoes to Orca Bay as discussed. I had a telephone call from Orca Bay to confirm receipt and despatch of the replacement shoes of which I received the following day. I am extremely impressed by the standard of service, the efficiency and helpfulness I received from Marine Chandlery and Orca Bay. Thank you for restoring my faith in customer service, it’s very reassuring to know that excellent service still exists.
Many thanks again and long may such excellent service continue.
Kind regards
Catherine Aggleton
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From Suze Watling in Surrey who needed some boots she could not find elsewhere.
Andy, just to say a big thank you - my Musto boots arrived yesterday at the exact time the couriers had said & they fit perfectly.
thanks for such impressive service
suze watling
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From Mark Dixon who needed to get a job done at the weekend
Andy That is brilliant - thank you!
The stuff has arrived already - can do the full winterisation tomorrow.
Have a great Christmas
Kind regards
Mark
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From Dougie MacDonald who needed something he ordered on Friday for a Saturday delivery.
Hi
Sorry for the delay in getting back to you.
Thanks very much for your excellent service, I was worried it wouldn't arrive before we were launching, the fact that it did and that you also refunded me (the excess delivery charge), is a very rare quality of service.
You have to be congratulated on the way your business is run.
Many thanks
Dougie MacDonald
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From Mike Stemmer who ordered an O'Neill vest.
Hello, Order # 8040 was received ok this morning.
Very good service.
Many thanks,
Mike Stemmer
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From David Wood who ordered a Rutland 503.
Hello Andy,
Thanks a million for your good services.
I ordered a wind turbine on Wednesday (was actually on the Thursday) - and you delivered it on Friday.
The packaging was very thorough - it took a lot of initiative and time to open it.
Kind regards
David Wood.
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From Angus Nairn of Rib Rescue in Weymouth who ordered a replacement battery for an ICOM handheld VHF.
Received today, many thanks for a brilliantly quick service, much appreciated.
Cheers, Jock
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From David Wolf in West Sussex who ordered a pair or Orca Bay shoes.
Dear Sirs,
My shoes arrived today.
Great quality, great price and wonderful service!!
Thankyou,
David Wolf
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From Sharron England in Preston, Lancs, who ordered a Rutland Regulator overnight.
Thank you for the speedy and excellent service
Sharron
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From David Heritage Racing Yachts in Cowes, who needed a Tacktick wind transmitter in a hurry.
Hi, Thank you! You have really saved our skin over here and we really appreciate it.
Brilliant service! Fia
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From Maarten Mees in Holland: (There's a bit of a Dutch invasion of our waters going on this year - we have already had someone sail over here to Newcastle to collect their order from our shop!)
Dear Andy,
Today I have received the order in perfect condition.
Thanks for the service, it will guarantee a safe crossing to the UK this summer.
Best regards, Maarten Dorhout Mees
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From Brian Daugaard in Denmark
Great Service !!!! I ordered a Rocna anchor 2 days ago, and today it came here to me in Denmark.....I never seen better service....Thanks.
Best regards Brian.
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From www.theshipsmonkey.org
This is not an 'advert' for Storrar Marine but I do want to put on record my deep appreciation of the help that we have had from Rob, Andy and everyone else in preparing Reveller for our trip. We first visited Storrars in our early days of sailing as raw novices knowing very little and over the few short years that we have been sailing Rob and Andy have been an ever reliable source of help and good advice. This was often unconnected to a sale and sometimes even to their detriment when they said "You don't need it" of something we felt we should add to our equipment.
On our journey so far we have called in at several chandlers and they have made us realise how good Storrars are in the service they provide not only in the range of items that they stock but also in the knowledgeable advice available.
Use it or lose it. Give them a visit - you won't regret it.
Ok - maybe it did turn into an advert - but I also feel that it's good advice. 'Nuff said.
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From Kay Paterson in Hong Kong who bought some Lewmar 10" Powergrip winch handles:
The winch handles are gorgeous! We made three guns and second overall in the spring series at Hebe Haven HK and I manged a few extra inches on the halyards with them, made all the difference.
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From Rod Bain in Edinburgh who needed some deck shoes and a pair of boots urgently.
Hi Andy, Just to say thanks for very quick service; the package arrived promptly on Friday morning. Perfect.
Cheerio
Rod
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From the Watkins in Cornwall who ordered a Jabsco Toilet:
Good afternoon. Our order arrived early this morning and Tony wanted to let you know how impressed he was with your quick service and good packaging.
A pat on the back for all involved, thanks.
Regards Pauline Watkins
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From Geoff Hilditch in the Wirral, a Rocna customer.
Good afternoon Andy,
The anchor just arrived by Interlink – very impressed with the service from you and them!
Many thanks, Kind regards Geoff
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From Andy Smith in Stoke on Trent
Dear Andy,
Just recieved the Henri Lloyd Newport Shorts, thank you. Many thanks for the Marine Chandlery cap. I collect caps so it's a welcome addition to my collection...
Best Regards
Andy Smith
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From Giles Passmore on the subject of Harken Balls
Hi Robbie,
Thank you for your efforts. I have the rods, but I agree with David Lawson about replacing them and the rings as well and so look forward to receiving them in due course. I do need the balls though, Shirley thinks that this is hilarious!, as quickly as possible. Once everything is in place we should have the Genoa pirouetting like a ballerina!
On a serious note, many thanks for your very prompt action. If you are looking for a customer satisfaction quote, I would give it without reservation.
Best wishes to you and Andy
Giles.
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From Neil Rider in Manchester who ordered some antifouling:
Sir, I have just received goods from you less than 24hour from placing the order, well packed and in excellent order “excellent service” thank you.
Regards
Neil Rider
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From Ann Storton in Devon
Dear Andy,
I am really pleased to tell you my new (gorgeous) shoes arrived a few minutes ago!!!
Thank you so much for all your attention and efforts to reach this satisfactory outcome. I cannot fault you on your service
Wishing you a prosperous and successful Summer
Ann
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From Giovanni Prato in Italy
Hi Andy, the stuffs arrived today and everything is perfect. great. many thanks and see you at the next purchase.
ciao
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From Michael Drekker in Germany, who received a faulty pair of Dubarry shoes.
Andy, no problem, such things can happen. I´m still a fan of Dubarry.....;-)......
If I send the box back to Dubarry, I will also send a brief description why I send the shoes back.
You will also get the receipt by mail or as a copy.
Best regards and thank you for your support. It is really a very good service which is not often in these times.
Michael
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From Emma Hirst in Aberdeenshire
Many thanks for locating the Musto jacket for me. Just wanted to say I am very impressed with the level of service you have provided.
Thanks again
Emma Hirst
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From Joe Lee in the Isle of Man
Hi Robbie, received my parcel this morning .great service.many thanks .
regards Joe Lee.
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From Martyn Letherby in Argyll
Hi, Cradle arrived this morning.
Best price I could find on the net and fast delivery!
Thanks very much.
Martyn
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From Tony Cross in Hampshire
Hello. Thank you for the two pairs of Orca deck shoes I recently ordered.They arrived at 8:30 this morning. Brilliant service !!
Once again, many thanks
Tony Cross
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From Jane Spencer in East Sussex
Just to let you know that my Musto package arrived this afternoon. All the clothes fit perfectly and I am very pleased with them. Thanks for enclosing a cap with the Musto gear, it was a pleasant surprise and will be very useful.
Thanks also for letting me know about the delivery problems you were experiencing, it was really appreciated. I will definitely use Marine Chandlery in the future and recommend you to my friends.
Best regards
Jane Spencer
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From Malcolm Somner in West Sussex
Just a quick email to thank you Guys for an unbelievably quick turnaround on the anti-freeze (especially considering the weather conditions up and down the country)…it arrived about half an hour ago which makes it pretty much 24 hours on the dot from the confirmed order. Thanks again, very impressive….and just in time this end!
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From Mario Špehar who ordered a Henri Lloyd Diablo jacket for delivery to Slovenia.
The jacket was delivered today. Thank you a lot for the assistance, will shop again here!
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From Patricia Barclay who ordered a Musto bag. Just to say that the bag arrived yesterday and I've got a very happy birthday boy here today!! Thank you so much for all your help.
Kind regards
Patricia Barclay
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From Ron Hancock who ordered a Lewmar Portlight he planned to take overseas.
Hi Many thanks for fast delivery item arrived yesterday, excellent service.
Ron
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From Anna Mitchell who ordered a toilet for delivery to Italy.
Thanks very much for prompt service. I look forward to receiving it - and no more blushes!
Best regards,
Anna.
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From Ann Storton in Devon
Brilliant service!
Thank you for my lovely dubarry shoes and for such prompt attention and delivery. They arrived on 27th August as you promised
I will recommend you to friends and use you again.
Ann Storton
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From Robert Darby who recently purchased a Relief Band from us.
The band definitely works. After a short trip from Newcastle to Sunderland I was miserably sick! We decided to order a band.
We then sailed Sunderland – Hartlepool – Whitby – Hartlepool without any sickness. Remarkable!
Thanks again.
Robert Darby
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From Ian H. Hay and Maggie Grant
Good morning from Italy,
Well, Storrars have done it again. This is just to let you know we are extremely satisfied with our new Smartwave 2400 which you recommended. The build quality is superb and I'm sure it will last for many a year without any more pumping it up!!! The colour looks great against the stainless steel davits and we have fitted it so that it attaches to the davits and raises and lowers without any problems.
We fitted a large pad eye at the front and reinforced underneath the front section with 3/4 marine ply after installing an inspection hatch. The rear end was no problem . We just fitted once again 2 pad eyes to the rear transom. I'm absolutely over the moon and thank you for your good recommendation and service.
My very best regards to you all.
Where would we be without a good Chandlers?????? probably well off!
Ian H. Hay
on board 'Tinkerbelle' Vibo Valentia, Italy.
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From Philip Aspey, ‘Shahrazad’, Port Napoleon, West Provence, France.
Andy, at Storrar Marine, sorted out all the parts I needed for my (Mercruiser) outdrive legs and sent them to me in the South of France by guaranteed next day delivery. The French engineer told me that the engine parts I needed were no longer available. Andy tracked them down for me and saved me hundreds of pounds.
Best Wishes
Phil Aspey
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From Jonny + Kate Harrison mailto:jksailing@hotmail.co.uk
We have used Storrar Marine for many years both as dinghy racers for our spares and equipment and also when refitting our yacht to embark on a 16,500 mile trip to Australia. The service is always second to none, these guys really know their stuff and give honest and impartial advice. We shopped around for many of our items, Storrar Marine was usually the most competitive on price. We sourced most of our equipment through Storrar Marine, from EPIRBs to Windlasses and sail repairs. The team are excellent at after sales service, helping replace or repair items under warranty for us by liaising with the manufacturers on our behalf. They even sent spare parts to the Canary Islands for us! I could not recommend the team highly enough - I just wish they had a branch in Sydney!
Jonny
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From Ian H. Hay and Maggie Grant
From leaving the West coast of Scotland five years ago and heading into the Mediterranean, one of the most important back ups was to have a sound and reliable Chandler supplier. There has been many times from far afield we have contacted Robbie, Andy and gang and always found them most obliging and their technical advice surpassing local sources. This has given us the assurance to take on many challenges and with good partners like them the horizons are not a problem.
As well as sound advice they have supplied us with the smallest of items to the largest of items, at a good price, a speedy delivery and never let us down once, even when we were desperate for a new fridge. From drawings a new canopy and sun awning were sent out to Italy and the quality was superb and the fitting was spot on.
Mind you its cost me several boxes of chocolate biscuits to keep them sweet.!!!!
I have no doubt that across the Mediterranian and even the world's sea highways Storrars are known. Congratulations to all.
Its all true and all from the heart!!!! Keep it up.
Ian
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A Thank-you letter to "Team Storrar"
We were recommended to come to Storrar Marine many years ago to have a third reef put in a sail for our newly acquired first boat. Then a working jib was made which proved far more efficient than a reefed genoa... we have returned to you again and again for everything from a shackle through single line reefing system to winches and wind generators and electronics.
Now on our third boat fitting out we realise why. Why Storrar Marine?
We usually get exactly what we want, and if we ask for something that is inappropriate we get expert advice and are pointed in the right direction. "After-care", (customer service) and attention to detail are top-notch and save us hundreds of pounds and hours of frustration. So for those who say "I can get it cheaper on Ebay", THINK AGAIN, the SERVICE is PRICELESS at STORRARS.
Thank you again, Daphne and Eric Roberts
