
30th November From Davy (Huw) Jones in Pontyclun who ordered a Solar Powered Marine Light / Anchor LightAfter a long wait, while Lalizas tried to find a missing pallet: Woo Hoo safely arrived. Thanks. Pleased with it. It will be very useful. Best wishes,Huw-----------------------------------------------------------------------------------------------------------------------------------------3rd November from Ian Townsend in Beaufort North Carolina who ordered a Babynova washing machine.Andy, washer delivered today and all is in order. Thx for your attention to this matter. Ian & Margaret Loca Lola II-----------------------------------------------------------------------------------------------------------------------------------------24th September, From Amy in Brighton who ordered a Lagun table complete.Ordered a cockpit table. I misjudged and ordered the wrong size. Rather than sending the whole thing back (heavy metal mounting kit + table top), they suggested just swapping the top. Super pragmatic. I was a little late to return it, but they made no comment on that. Great service. Highly recommended.-----------------------------------------------------------------------------------------------------------------------------------------27th August from Sarah



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23rd December from Maggi in Thames Ditton who ordered a pair of Bynolyt Searanger II binoculars.
Hi Andy The binoculars I ordered have arrived today. I just wanted to say thank you very much for getting them to us in time for Christmas, it is very much appreciated. Kind regardsMaggi
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18th December from Oscar in London who ordered a pair of Bynolyt SeaRanger III Binoculars
Brilliant. You've been super helpful Andy. Will keep your site bookmarked for sure. =)-----------------------------------------------------------------------------------------------------------------------------------------
15th December from Lee in Portsmouth who needed a replacement friction lever for a Lewmar Hatch
Impressed with service, thanks Andy less than 24 hours from placing order to receiving Lewmar lever kit .... Kind regardsLee Morgan
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5th December from Lindsay in Yorkshire who bought a PLB1 personal EPIRB
Excellent and fast service. After ringing up and checking stock, ordered item one day, it came the next. :)
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24th November from William Smith in Southsea who purchased a Gemini Folding Stainless Steel Grab Rail.
Pleased to report I am delighted with the new grab rail, it certainly makes going forward a little safer with something to grab. I would like a complete kit for the other side. Happy to do a Bacs transfer if easier. William
3rd November from Chris Forker, Carbery Sailing, on the Storrar Marine Store:
Simply the best place for everything boating from knowledgeable staff who care about what they sell.
Carbery Sailing's yacht "Merlin" is a Hallberg-Rassy 46
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17th October from Mike in Guernsey who ordered a Seago Go Lite 270 inflatable
Dinghy arrived on Friday afternoon in time for us to take it up to Alderney - the alternative would have been to swim ashore.
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7th Aug from Mac in London who ordered a Boa Constrictor, Yanmar Service Kit, Yanmar Diesel Engine Oil, and a PELA Oil Extraction Pump
Dear Andy Happy Hot Friday. Just a quick Thank You as my goods have arrived. What a fantastic service, thank you again. best wishes mac------------------------------------------------------------------------------------------------------------------------------------------5th August from Norman in Cartagena, Spain who ordered two Whale Gulper Clamping Rings
Just to let you know that the parts arrived yesterday afternoon. Thank you for a quick and efficient service.
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26th June From Simon in Cheshire who ordered a replacement ICOM antenna yesterday
Hi Andy, Many thanks. Super service. ICOM FC56VS delivered this morning.
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11th June from Ray in Guernsey who bought a pair of Antal V-Cam quadruple Rope Clutches and had to endure the Lockdown in Italy.
Dear Andy My Antal clutches arrived last week and I fitted them successfully and I am so happy with them. Worth the wait. Thank you for your help in this matter. Stay safe. Best, Ray
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3rd June from Tricia in Woking who ordered an Ewincher electric winch handle
Thank you so much for all your help. Your ‘skeleton staff’ gives brilliant service! I look forward to hearing from you as soon as the equipment arrives from France.
I greatly enjoy your blogs which are full of useful info. I spotted this piece of equipment on your blog a few weeks ago! Excellent bit of kit by the look of it, especially as I’m the incompetent crew member and am getting a bit arthritic and therefore not as handy as of yore!
Tricia
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14th May from Michael in Basel, Switzerland
Hello I have my sailing boat at Amble Marina, and I‘m a regular customer of your chandlery and sail loft. I hope to sail again in September... This mail is just to say thank you for your newsletter „Confined to barracks“ which I always enjoy a lot! Hope you‘re all well and coping with this situation. Best wishes and regards, Michael
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7th May From Charlie Ferraris, Oyster Bay Marine Center, New York who ordered a Blakes Seacock Wednesday.
Pretty damb good!! Much appreciated!On Thu, May 7, 2020 at 8:46 AM Marinechandlery.com < sales@marinechandlery.com> wrote: Hi Charlie, that is out for delivery today. Not too shabby! Best regards, Andy, marinechandlery.com------------------------------------------------------------------------------------------------------------------------------------------
21st April from Peter in Penarth who ordered a Baltic Surf & Turf Trend Buoyancy Gilet last Friday.
Thanks for the prompt delivery of my Baltic gilet , great service , rgds peter meese
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14th April from Oban Marina
Dear All,
Lovely article on outboard servicing! Hope you are well.
Can I assume you will let us know when the loft is back in full operation? I have a sail cover that I would like to have copied
Cheers Samanatha
Oban Marina Yachting Services Ltd
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12th April from Pete who asked for help in restoring an oak table
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11th April from John in Cobham ,Surrey who ordered a set of Stainless steel & titanium clothes pegs, Wet & Forget, Brush & Stow Compact toilet brush, Freebag Boat Cushion and some Mclube
Hello Andy, thank you for your swift action. I very much enjoy your newsletter and really appreciate the honest and down to earth way you describe the products you have for sale.There’s a great ’tone’ to your newsletter and website. A welcome change from everyone else out there.
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31st March, The end of C-Map NT+:
Hello Andy and thanks for the heads up on the C-Map NT+
25th March from David in Haywards Heath who ordered 4 x Spinlock Deck organisers
Andy, Just received the T50/3 deck organisers.
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24th March from Andy in Cambridgeshire
Just wanted to say thank you for Top Tip Tuesdays.
Now marooned 440miles from my boat it was a welcome read!
Stay safe and thank you.
A
If you are reading our testimonials and not on our mailing list for TOP TIPS Tuesday and want to be included, please email sales@marinechandlery.com
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17th February from William in Southsea who ordered a Hook & Moor rope feeding boathook
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23rd January from Emily in St Ives who order a Chart Art print
Chart Art Shipment: Thank you, Annika. We are delighted with it - it's perfect!
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13th January from D Hardee who need some parts for his Facnor Furler
Re: your rigging parts
Humoungous thanks! Have sent you a text message. Cheers. Dai------------------------------------------------------------------------------------------------------------------------------------------
23rd December from Chas Warrren who happened to get an incorrect address on his order for Tear Aid, The Liveaboard Wife Tea Towel and a pair of Spinlock's excellent kneepads.
Andy, Thank you so much for checking & sorting it - I really appreciate it, your service is superb ! I checked my paypal account & that B'ham address is not on there either, so I have no idea why it appeared out of the ether. Thanks again, Chas
Sent: Mon, 23 Dec 2019 Subject: Re: UPS delivery Hi Chas, Best laid plans and all that! Checked the tracking this morning and it was out for delivery to the Birmingham address despite my call to UPS on Saturday. I have spoken to them again this morning and they have managed to stop the delivery and will get it sent to the correct address, hopefully tomorrow Best Regards Andy------------------------------------------------------------------------------------------------------------------------------------------
17th December from Harriet Loucks in Bristol who bought a Hook & Moor Telescopic Rope Feeding Boathook for her Dad's Christmas.
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17th December from Riley Mytton in Washington who bought a Seago ECO230 Slatted Floor inflatable tender.
Hi Andy, Just to say many thanks for the boat, used it all and well on Monday, Will be back in touch soon for some other purchase requirements..
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23rd October from Andy Proctor in response to the top tip "Vital Spark"
Brilliant, keep up the good work with the blogs Rob; always interesting reading and handy tips.
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7th October from Stephanie aboard SY Sandpiper in the Canaries en route to Cape Verde
Your Scandinavian Freebag cushions have proved invaluable all the way round Ireland & down here to Canaries ... love your tips!!
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25th September from Jeremy in London who ordered some Barton T Track on Monday 23rd.
12th September from Graham on the Isle of Arran who asked for his C-Map to be updated.
Hi Andy, All received thank you very much. Great service. Plug and play so tomorrow's fishing trip should shed a different light on things!
Thanks heaps... Yours Sincerely Graham------------------------------------------------------------------------------------------------------------------------------------------
10th September from Nigel Craig who ordered a Plastimo Vent
Hi, Just wanted to say thank you for excellent customer service on swapping the cowl. Pleased to say the ring fitted although hole centres didn’t exactly match up. Enough give in plastic to be workable.
kind regards Nigel Craig------------------------------------------------------------------------------------------------------------------------------------------
8th August from Alistair Mackay in Tenby who order some Crewsaver inflatable mark buoys
All arrived safely and have been prepped ready for next weeks sailing championships at Tenby. Thanks for sorting this order out so promptly Alistair
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8th August from Brian Ogden who ordered a C-Map chart.
Parcel arrived 30 minutes ago. Fantastic service, many thanks. Brian On Thu, Aug 8, 2019 at 8:52 AM +0100, "Marinechandlery .com" <sales@marinechandlery.com> wrote: Hi Brian, many thanks for your order. The confirmation email probably was caught in your spam filter. The chart is out for delivery today via UPS and the tracking ref is 1Z0502VExxx re. order number 100015996, I have not yet received a confirmation email------------------------------------------------------------------------------------------------------------------------------------------5th August from Peter Kelly who had the hood of his MGB sports car repaired in our sail loft.
Hi Rob, Just thought I’d drop you a line, I’ve just fitted the hood and it looks really good. Thanks for your help. Peter-------------------------------------------------------------------------------------------------------------------------------------------
1st July 2019 comment from Paul King
Thank you so much Rob Storrar and Andy Burgess. 99% of everything has been from you guys and as always the advice and help was brilliant. We are lucky to have you on the doorstep, and yes Rob, even though painting the line back in was a pain it was the only way to do it.
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29th May from Markus in Finland who ordered 2 Antal V-Cam Rope Clutches
Thanks, brilliant product and came faster than expected! Markus Grönfors
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24th May from Bob in Koroni, Greece who bought a chartplotter
Dear Andy, The chartplotter and fixing bracket work perfectly. A very satisfied customer, Bob
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17th May from Niels in Spain whose delivery crew messed up and lost all the Torlon Balls out of the batten cars - yes all 500 of them!
Hi Andy, I am amazed, you successfully delivered one more package, next-day-delivery to Spain. Very good indeed, thank you so much, I have now re-installed all my batten cars. Cheers, Niels
Hi Niels, the packet has left just now via UPS Express and the tracking ref is xxx B rgds, Andy On 15/05/2019 14:28, Niels wrote: Thank you so much! Awesome service! I’m still here for another two days, if you can have the last 100 sent here would be great. Cheers NielsHi Niels, the Torlon balls were delivered today - that was fast! Signed for at reception by EIRIS A. Now we have just received the 5th pack. Let me know if you still need them and where to send them. Best regards, Andy
Subject: Torlon Balls Date: Tue, 14 May 2019 13:37:17 +0100 From: Marinechandlery To: Niels Hi Niels, we are sending the parcel via UPS Express. The tracking ref is xxx and it should be delivered on Thursday 16th. I will let you know when the next lot arrives. Best regards, Andy-------------------------------------------------------------------------------------------------------------------------------------------
12th April 2019 from Alison in Swindon.
12th March 2019 from Bob James in the Wirral who ordered a 20kg Rocna anchor.
Just wanted to say many thanks for the swift delivery of the Rocna anchor and also the book Happy Hooking which came the very next day. With regards, Bob James. -------------------------------------------------------------------------------------------------------------------------------------------10th March 2019 from Stephanie in Lousiana who ordered a pair of anti motion sickness glasses.
That’s amazing, Andy! This order has been on quite a journey since November. Let’s hope the glasses actually cure my ‘car sickness’, an occupational hazard in wildlife conservation. Many thanks for being such a class act company with impeccable customer service kindness.
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22nd November 2018 from Lisa in Dublin who ordered an unfolded print of an Admiralty chart
Hi Lisa
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1st November 2018 from Andrew Smith who bought a Merlin Smartguage battery monitor
Rob, I fitted the Merlin Smartgauge to my boat earlier this season after several charter clients experienced trouble keeping the service batteries charged.
After several week's use, I have to say that I find it to be an excellent piece of kit. Its main benefit is that it provides clients with what amounts to a "fuel gauge" of the service battery bank's remaining useful capacity. You can see at a glance when the battery bank is fully charged, and what capacity remains when it's not fully charged. Much more meaningful to the average sailor than looking at a voltage reading (although it does also give a voltage reading!). It's now easy to keep the batteries in good shape - when the Smartgauge shows only 50% capacity left, charge the batteries! It's also very easy to fit. Unlike shunt-based battery meters, the Smartgauge has just three wires - to be connected directly to the battery terminals, via small fuses. There's no disturbance to existing cabling. It really couldn't be easier. I gather that its other key benefit is that it is self-calibrating, so it still gives meaningful data as the battery bank ages over the years. We'll see how that goes. All in all, it's a great addition to the boat's instrumentation, and it looks neat and tidy mounted at the nav station. regards Andrew Smith-------------------------------------------------------------------------------------------------------------------------------------------
23rd October 2018 from Pauline in Gunnislake who ordered one of our Foilsavers
5 Stars Highly recommended. Fast response and very helpful.
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01 October 2018 from Glenda in Florida who has been waiting patiently for her delivery, delayed further by typhoon Mangkhut. Subject: Re: Boarding Ring Glasses order
Thank you for letting me know. I appreciate your effort in being proactive in this matter.

26th July from Graham Colbourne in Itchenor
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2nd May 2018, from Malcolme Collins
Dear Rob, I'd like to thank you for an excellent job on the new main sail. it set beautifully and is good and stong. We have some video that Adam took on the way south which I will send when I get it onto my computer. Best wishes and thanks for all of your help, guidance and reassurance. Malcome
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30th April 2018 from Mortimer Menzel in London who ordered some safety equipment including an Ocean Safety Liferaft, and some wooden plugs
Andy I applaud your diligence. AMAZING customer service. Love it. Thank you. Yes it would. I chose the small ones as I already have some big ones but your are right please put the big ones instead. They are designed for failed through hull fittings I assume, so yes much more suitable. Thank you! Mortimer
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Subject: Re: Rigging Hi Rob, Thank you so much. So pleased you(s) have been at the end of a phone or email and the impression that "nothing is a problem". Really appreciate your time and expertise. Kindest regards Malcome
>On Wednesday, 11 Apr, 2018 at 19:22, Rob Storrar wrote: > Now ready for split pins, just finished tweaks! Rob-------------------------------------------------------------------------------------------------------------------------------------------
200th top tips prize winner, Richard from North Somerset whose correct entry won 5L of Wet&Forget
Hi Andy, Just to let you know that the competition prize arrived yesterday exactly as DPD predicted. Thank you. I wanted to take the opportunity to congratulate Storrar Marine on their levels of customer service. I am on your mailing list having purchased a Blakes Seacock from you late last year. Your price was competitive and you also used DPD to deliver it which meant that I received it very quickly (I think it may have been the next day!). Online shopping is so often let down by poor delivery companies and the fact you use DPD is a major selling point in my opinion. They are the only company who always deliver exactly when they said they will to my address.
To win a prize in your competition was a bonus on top of what was already a good experience. Your's will certainly be the first website I look at for marine items and I have already recommended you to others. Many thanks again.Regards, Richard
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5th April 2018 from Pat who is sailing the Med with his new HX870E handheld VHF, Bynolyt Binoculars, and a bunch of Imray charts
Hi Andy, I have just left a review about Trust Pilot on their website about the terrible reviews posted about that other website with an almost identical name as yourselves. I am shocked that this can happen. I have found your company 100% efficient and helpful to deal with.
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200th top tips prize winner, Hugh from Aberdeen whose correct entry won a super pair of Bynolyt Searanger II binoculars
Hi Andy, Just to let you know the binoculars arrived safely. Excellent piece of kit. Many thanks, Hugh-------------------------------------------------------------------------------------------------------------------------------------------
14th February 2018 from Max von Eicken in Munich who ordered some Hempel's High Protect
Hi Andy, my order has arrived in very good shape due to the perfect packing!
The company Hempel seems to think that we Germans should pay 50% more for this stuff than for instance you British and so ordering it from you saved me a whacking €420 !!! Wow! Thank you very much. Regards, Max.-------------------------------------------------------------------------------------------------------------------------------------------
21st November 2017 from M. Hemard in Antibes, France, who ordered a Soba Babynova washing machine
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5th October 2017 from Vanir Tiscoski Jr in Barcelona who needed an Admiralty chart of the east Atlantic.
Hi, I´ve received it! Thank you. That was fast! Vanir (Ordered 3rd Oct, delivered on 5th Oct)
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26th July 2017 from Kjell Lindberg in Sweden who ordered a Gill KB1 Racer Jacket
Hello thanks for a quick delivery of order # 100011140
Kjell Lindberg Uppsala Sweden-------------------------------------------------------------------------------------------------------------------------------------------
24th July 2017, from David Hatnes near York who ordered our best-selling Blakes 1½" Seacock
Just to say that the seacock arrived promptly. Excellent service. Many thanks.
David.-------------------------------------------------------------------------------------------------------------------------------------------
14th July 2017, from Stephen Ross in Peterhead who needed a C-Map update to a different chart area.
Andy, card installed and working perfect. Thanks again for your help. Regards Stephen Ross Sent from my iPhone On 12 Jul 2017, at 14:12, Marinechandlery .com <sales@marinechandlery.com> wrote: Hi Stephen, the updated chart is leaving Italy today. You should receive it this Friday.Best regards, Andy-------------------------------------------------------------------------------------------------------------------------------------------
6th June 2017, from Richard Watkinson in Woodbridge, Suffolk, who ordered a Blakes Seacock and a Standard Horizon Handheld VHF.Greetings: parcel just arrived OK - many thanks for excellent service. R Watkinson
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8th May 2017 from Simon Band in Hexham, who likes Vistal (used to be called Universal Stone)
Are you still stocking this great product as I have just finished what Rob sold me. Simon-------------------------------------------------------------------------------------------------------------------------------------------
6th April 2017 from Stephen Lamb in Oslo, Norway, who ordered a Chart Art print.
Andy! The ChartArt arrived and it's beautiful! Genuinely impressed by the quality and resolution of the print and the solid wooden frame. My expectations were exceeded. Bravo! Stephen-------------------------------------------------------------------------------------------------------------------------------------------
14th February 2017 from Ari Auer in Finland who ordered an Echopilot FLS Platinum Engine with Video Output c/w Professional Transducer
Hey Andy, package arrived and all was well. Thank you for a very good package.
Best Regards Ari-------------------------------------------------------------------------------------------------------------------------------------------
6th December 2016 from Tim Bendix, Alnwick who ordered a Barton "K" Cam Cleat.
Good morning, Many thanks for your assistance. Arrived on time this morning. I will probably order another one soon. Kind regards, Tim-------------------------------------------------------------------------------------------------------------------------------------------
24th October 2016 From Eric Lepaysant in Normandy who bought Hempel Gel Protect SFE200 and Tiger Xtra Antifouling
Hi, Andy, I just received my order. All is perfect and I am very happy. Thank you for your reactivity and your service. Congratulations to all your team. Eric.
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23 September 2016 from Charles, currently sailing in Portugal, who bought a Spinlock Rope Clutch
Hi Andy, Thank you for your prompt service and information. I expect to sail in the morning from Cascais towards Lagos so will be there before it arrives, I will of course inform the marina to expect it. Kind regards, Charles On 23 Sep 2016, at 14:43, <sales@marinechandlery.com> <sales@marinechandlery.com> wrote: Hi Charles, the clutch has been shipped via UPS and the tracking ref is-------------------------------------------------------------------------------------------------------------------------------------------
Sent: 13 September 2016 20:28 To: robbie@storrarmarine.co.uk Subject: Boarding Ring Glasses
Hi Rob Really interested to read your latest info mail regarding Boarding Ring Glasses. Your experiences exactly match ours with Fiona using hers to counteract my boat handling as well as the often nasty wave and swell patterns...... I have tried to perfect the best 'Comfy Ride' helming technique to help crew through the rough stuff but sometimes the wind over tide, short intervals and adverse heading beat all the best intentions. Anyway, the Boarding Rings have been a staple part of F's anti seasickness armour for the past three years and very effective they have been. However, this year on our passage to Orkney F noticed that the 'ink' in the lenses had completely evaporated in one side piece and was significantly reduced in the remaining three. While still having some effectiveness the original direct effect was somewhat reduced. As a result we contacted the manufacturers by e-mail and had a superb response. Our new Best French Friend Hubert sent free replacement lenses by return post with handwritten details for application. He apologised for the problem and explained that a batch of the early lenses had been defective. Just a thought but might it be worth passing on the experience in case others have encountered the same issue? Best regards Richard (Maisy, Amble)-------------------------------------------------------------------------------------------------------------------------------------------
13th July 2016 from Mike Benson in Barrow in Furness who ordered a small Navionics chart for his Lowrance Globalmap 3500 chartplotter.
Hi Andy Just wanted to drop you a line to say thank you for your support the plotter is now up and running Many thanks Mike Benson-------------------------------------------------------------------------------------------------------------------------------------------
30th June 2016 From Michael Norman in Whitby who purchased an outboard trolley.
Can I just say how impressed I have been with every aspect of the way you have dealt with my order. In this day and age of the shoulder shrug and “ whatever “ culture, its always nice to be dealt with, from enquiry to delivery, in such a precise and attentive way. I have to say that anyone who admires my purchase or asks advice about anything nautical, will happily be steered in your direction. Michael Norman-------------------------------------------------------------------------------------------------------------------------------------------
9th May 2016 From Sherry in Cheltenham who ordered a chart art print.
Andy Just a quick email to say that I hadn’t opened the chart (I simply wrapped it and delivered it to my cousin for his birthday present) – it was absolutely brilliant – a superb job done by the guy who stitched 5 charts together. Thank you so much!