Call us on +44 (0)191 646 1000

Returns policy

Should you want to return products within 7 days of receipt* you must inform us in writing and immediately make arrangements to return them at your risk and cost. We request that you preserve and return the packing materials the product arrived in so that we may re-sell it and you should note you are responsible for taking reasonable care of the product. If you need to exchange a product such as clothing for a different size you must return them at your risk and cost, and Storrar Marine Ltd will supply the new size free of further charge to a mainland UK address, not including Highlands and remote areas of Scotland, provided the returned product is in the as supplied condition.

* Extended for your convenience at Christmas: Any product purchased up to Dec 22 may be returned up to 10th January 2018.

If not UK mainland, a re-delivery charge may be payable. If you have to return a product which is faulty, Storrar Marine Ltd reserves the right to return the product to our supplier for repair or replacement, and undertakes to do this as quickly as possible to get it back to you in the shortest possible time.

If Storrar Marine Ltd have supplied an incorrect product then Storrar Marine Ltd are responsible for arranging collection and redelivery. You may not return custom made products such as rope, rigging, sails or canvas work, or audio or video recordings or computer software which has been unsealed by you. Note that we cannot accept standard Admiralty Navigational Charts back for credit due to the returns policy of the UK Hydrographic Office, unless the charts are damaged in transit or faulty. Electronic charts from C-Map, Garmin or Navionics are programmed to order and are not returnable. Chart Art charts on canvas and unfolded Admiralty charts are also custom made to order and are not returnable.

Return Address

No matter how the product was supplied, whether from Storrar Marine Ltd or a third party ALL returns must be sent to:

Mail Order Returns Dept.,
Storrar Marine Ltd
181-183 Coast Road,
Cochrane Park,
Newcastle upon Tyne
NE7 7RR
UK

Information to give us

    • Name
    • Address
    • Telephone number / email
    • Date / order number
    • Product supplied
      • Item
      • Colour / Size
    • Reason for return
    • Action required
      • Exchange
      • Refund
    • Product required
      • Item
      • Colour / Size

Please download our returns form (PDF).