Frequently Asked Questions
Here you'll find quick answers to common questions about our services, products, shipping, returns, and more. If you need help, this is the best place to start!
What is Marine Chandlery's shipping policy?
We offer a range of shipping options to suit your needs, including standard and express delivery. Shipping costs are calculated at checkout based on the weight and destination of your order. Free shipping is available for orders over a £100. Please refer to our shipping information page for more details.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your order on our courier's website. If you have any issues, please contact our customer service team for assistance.
What is your returns policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all original packaging. To initiate a return, please visit our returns page and follow the instructions. Refunds will be processed within 5-7 business days of receiving the returned item.
Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination country. Please check our international shipping section for more information.
Can I place an order over the phone?
Yes, you can place an order over the phone by calling our customer service team during business hours. We will be happy to assist you with your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For more details on payment options, please visit our payment information page.
How do I find the right product?
Our website features detailed product descriptions, specifications, and customer reviews to help you make an informed decision. If you need further assistance, our knowledgeable staff is available to provide recommendations based on your requirements. You can call us on 0191 429 7309 between 9am - 5pm, Monday to Friday.
What if an item is out of stock?
If an item you are interested in is out of stock, you can sign up for a notification email on the product page. We will notify you as soon as the item becomes available. Alternatively, you can contact our customer service team for more information on expected restock dates.
Do prices include VAT?
All prices on our website include VAT. For international orders, VAT will be removed at checkout if applicable. Please note that you may be responsible for additional customs duties and taxes upon delivery in your country.