Delivery Policy
Overview
We aim to dispatch all orders promptly and deliver your goods safely and efficiently. This Delivery Policy outlines how and when your order will be delivered, along with important information regarding delivery times, costs, and responsibilities.
Order Processing
Orders are normally processed within 1–2 working days of being placed, excluding weekends and public holidays. Orders placed after business hours will be processed on the next working day.
During busy periods, processing times may be slightly longer, but we will always aim to keep delays to a minimum.
Delivery Services
We use a range of reputable courier services to ensure reliable delivery. The courier used may vary depending on the size, weight, and nature of the items ordered.
Delivery Times
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UK Mainland: Estimated delivery is typically 1–3 working days from dispatch.
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Delivery times are estimates only and cannot be guaranteed.
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Delays may occur due to courier issues, adverse weather, or other circumstances beyond our control.
Delivery Costs
Delivery costs are calculated automatically at checkout based on the items in your order and the delivery location. Any applicable charges will be clearly displayed before you complete your purchase.
Oversized or Heavy Items
Some items may be large, heavy, or require specialist handling. These items may:
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Incur additional delivery charges
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Require longer delivery times
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Be delivered by a specialist courier
Where this applies, relevant information will be shown at checkout or communicated to you after ordering.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched. Tracking information will be sent by email or made available through your order confirmation.
Missed Deliveries
If delivery is attempted and no one is available to receive the order, the courier may:
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Leave the parcel in a safe place (where authorised)
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Leave a card with instructions for rearranging delivery
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Attempt re-delivery on the next working day
Additional charges may apply for repeated failed delivery attempts.
Damaged or Missing Items
Please inspect your order upon delivery. If your item arrives damaged or incomplete, you must notify us within 48 hours of receipt.
Where possible, photographic evidence should be provided to help us resolve the issue quickly with the courier.
Delivery Address Responsibility
It is the customer’s responsibility to ensure that the delivery address provided is accurate and complete. We cannot accept responsibility for delays or losses caused by incorrect or incomplete address details.
Collection
If collection is offered, this will be by prior arrangement only. You will be notified when your order is ready for collection.
Contact Us
If you have any questions regarding delivery or your order, please contact us using the details provided on our Contact page. We will do our best to assist you as quickly as possible.
